FAQ's

 

1. What payment methods are accepted?
Currently we accept paypal, however you can pay through your bank account or any cards connected to your paypal account.

 

2. Which versions of Illustrator and Photoshop are compatible with Design Surplus products?
Each product works with Adobe Illustrator and Photoshop CS3 and above.

 

3. How quickly do I receive my product after payment?
As soon as your payment is verified you will be sent an order confirmation and a link to download your product.
The link can be used 3 times for download before it expires.

 

4. How quickly do Design Surplus respond to emails?
We aim to reply within 24 hours, however sometimes things can get hectic over here so we guarantee a reply within 48 hours.

 

5. Do the designers from Design Surplus take custom orders?
We are always open to new projects and do a number of freelance projects alongside our day jobs so please contact us with any questions or project details.

 

6. If I'm not happy with my purchase can I receive a refund?
If for whatever reason you don't like your Design Surplus product just send us a quick email within 30 days and we'll give you a full refund no questions asked! However, it'd really help us out if you let us know why you didn't get on with the product so we can improve our resources in the future.